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Returns & Exchanges

 

Returns for loose glass block, glass block products:

Our Online Return Policy
Glass Block Gallery Company will be happy to begin the process of a partial refund provided the product is returned undamaged within seven days of receiving the shipment. Return shipping will be the responsibility of the consumer as well as the cost of the original shipping.  Because we take pride in having the largest inventory and manufacture products continuously, all Loose Glass Block and Vent Returns are subject to a 20% restocking fee.  If the order for loose block, glass block products and masonry tools has not yet been shipped, you will be subject to a 5% fee to cover the cost of the credit card fee.

Returns for all Glass Block Windows, Vinyl Windows and Glass Block Kits:

Custom order windows, prefabricated glass block windows & Shower Kits:
These items are made to your specifications at time of order. Returns will not be accepted for these items. Please be sure to check for accuracy before placing your order.

Damaged Products:
Damaged does occur from time to time during transit. In this rare occurance, take pictures of the package and email them to sales@glassblockgallery.com   Then call Glass Block Gallery and Window Company so that a claim may be filed and we can begin preparing your new product for delivery.  Damaged Product claims can only be filed if Glass Block Gallery is contacted within 7 days of receipt of purchase.  If contacted outside of the seven days, Glass Block Gallery loses its ability to file a claim with the shipping company and will result in a loss of potential replacement of the product for the customer.

 

Standard 3 to 5 business days for transit in addition to order processing time, which varies by product.
Expedited 2 business days for transit in addition to order processing time, which varies by product.
Express 1 business day for transit in addition to order processing time, which varies by product.
Home Delivery 5-10 business days for transit in addition to order processing time, which varies by product.
LTL Curbside 2-6 days for transit in addition to order processing time, which varies by product.

Shipping Method: You may select your own shipping method for most products. Free Shipping promotion uses Standard Shipping only and not all items qualify for free shipping.